CUSTOMER FEEDBACK SURVEY FORM Your response helps us serve you better! Institution/School Name * Your Name: * Your Email * Back Proceed 1. What was the purpose of your visit today? * Please Select Product Inquiry Purchase Delivery/Pick-up Complaint/Issue Partnership/Collaboration Other: If the answer above is other, please specify Back Proceed 2. How did you get to know about us? * Fom a friend Website Social Media Education Conference/Exhibition MoE Referral Other: If the answer above is other, please specify Back Proceed 3. Which product(s) or service(s) are you interested in or have received? * You can select more than one Item Science Kits Mobile Laboratories Teacher Training Digital Learning Resources Custom Orders Laboratory Installation Other: If the answer above is other, please specify Back Proceed 4. How would you rate your experience at the SEPU Sales Reception? i) Staff Friendliness * Excellent Good Fair Poor ii) Product Knowledge Excellent Good Fair Poor iii) Waiting Time Excellent Good Fair Poor iv) Overall Satisfaction Excellent Good Fair Poor Back Proceed 5. How well did the staff understand and respond to your needs? * Very Well Well Fair Poor 6. How satisfied are you with the quality of SEPU products/services? * Very Satisfied Satisfied Neutral Dissatisfied 7. How likely are you to recommend SEPU to others? Very Likely Likely Not Sure Unlikely Back Proceed 8. Did you receive timely assistance during your visit? * Please Select Yes No Back Proceed 9. What improvements would you like to see in our products or services? 10. Any additional comments or suggestions? Back SUBMIT
